30-Day Money Back Guarantee
This is the period in days after signup when users can get back 100% of all their recurrent fees for all resources they've used if they decide to cancel afzalHOST hosting services. Please note that domain registration fees, setup fees, and/or bandwidth overage charges, Virtual Private Server, and Dedicated Server payments are not refundable. Modernbill licenses are also billed at $9.97 each month the license was active if canceled within the first 30 days.

Refunds
To cancel your account you must request it by sending an email to billing@afzalhost.com. Please include a reason why you no longer want to host with afzalHOST. After we receive your cancellation request and reason for leaving we will cancel your account.

If your account is cancelled fifth teen (15) days before your recurring monthly billing date, you will not be billed for the next month and all payments thereafter will be cancelled with immediate effect.
 

99.9% Uptime Guarantee
This Service Level Agreement (SLA) covers the availability and uptime of our Shared and Reseller Services.

Coverage

This SLA applies to any afzalHOST Shared/Reseller Hosting Customer in good financial standing with afzalHOST at the time of a service outage.

Specifications

afzalHOST strives to have the content of all your web sites (which are being served by afzalHOST) available for HTTP access by any party in the world 99.9% of the time. Service outage (unavailability) is defined as 100% packet loss from afzalHOST to its backbone providers. Credits are only available in the event of 100% packet loss.

Compensation

In the event that that the average availability of all your websites (served by afzalHOST) falls below 99.9%, afzalHOST will credit the following month's Service Fee as follows. Such credit shall be retroactive and shall be as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed hundred (100) percent of the monthly Service Fee charge for the affected month.