@fzalHOST Inc. reserves
the right to change this Policy any time, so please,
check this page frequently or when in doubt.
@fzalHOST Inc.'s Policies, Guidelines, and Disclaimer
are intended for all domains residing on @fzalHOST Inc.
servers, including regular hosting clients, resellers,
and their clients. By using our web hosting services,
you agree to comply with our policies. @fzalHOST Inc.
has a zero-tolerance policy with regard to all
Unacceptable Content and Behavior and no exceptions will
be made to these policies.
@fzalHOST Inc. strives to provide the best possible
service to all our customers, and therefore, we will not
tolerate any unlawful activity or abuse on our servers.
We respect freedom of speech and expression unless it is
harmful to others. These policies are imposed to protect
you, other @fzalHOST Inc. customers and us against such
harm.
Age. The client must be 18 years of age to obtain our
services. If you are under the age of 18, you must have
a parent or legal guardian obtain services for you.
Payment Policies:
Full payment is required before any hosting service is
rendered, which includes renewals. @fzalHOST Inc. will
accept Visa, Mastercard, Discover, PayPal sooner, and
Check, Money Order, Money Gram/Money Transfers are
currently accepted. If paying by credit card, the card
that you use to activate your account will be
automatically charged each month, unless you have chosen
to pay for multiple months. Prepayment is due each
anniversary (monthly, quarterly, semiannual or annual)
following the date the account was established. Billing
will continue until you cancel your hosting account.
All payment-due notices will be sent by electronic mail.
No bills or invoices will be sent by postal mail or fax.
Prepayment is due each anniversary annual terms
following the date the account was established. Billing
will continue until you cancel your hosting account.
All past due accounts will be placed with collections
and any additional fees will be the responsibility of
the client and may be reported to the appropriate credit
reporting agencies if left uncollected.
Cancellation Policy:
To cancel your service, you must send your request to
our Help Desk. There are no refunds after 30-days and
there is no refund of domain registrations.
Upon receipt of proper cancellation notification, @fzalHOST
Inc. will cancel said account within (2) business days
unless other arrangements are made and all credit card
charges or billing will cease immediately. If the
account has a balance due at the time of cancellation,
this balance must be paid in full before the account can
be cancelled. Cancellation does not absolve the account
holder of any outstanding financial obligations. Billing
for the account will continue until the balance is paid
in full. If the customer has purchased a Basic Unix
Package and received a domain name the cost of the
domain name will be subtracted from the refund. There
is no refund after domain registration only hosting
account can be cancel by your written letter or post
online to Billing Department from http://www.afzalhost.info/support
message for cancellation after receiving your letter
your hosting will be cancelled within 24 hours and your
payment will be refund within 30 days if you have signed
for annual terms.
@fzalHOST Inc.'s services are independent of account
usage and domain name records, and are still in effect
whether the account holder's domain is pointing to @fzalHOST
Inc.'s nameservers or to some other nameservers. If the
account holder transfers a domain without properly
notifying @fzalHOST Inc., they will continue to be
charged/billed until the cancellation guidelines have
been followed. In other words, until you have notified @fzalHOST
Inc. of your cancellation, we are still providing your
account with our services and you will be billed for
same.
Domain registration, PHP 5, VPS and Dedicated Servers
are nonrefundable.
If you have any questions regarding this policy, please
contact us at billing@afzalhost.info
Chargebacks:
If you have a question about charges made to your
account, please contact us immediately. If the charges
were made in error, we will immediately credit your
account or credit card account for the appropriate
amount.
If you dispute the credit card charge that we charge for
our services, we reserve the right to suspend your
account as soon as we are informed of it. Undeserved
chargebacks for services received are considered theft
and it hurts businesses and raises prices for consumers.
Please do not request chargebacks until you have spoken
with our billing department. There is a $50.00 fee for
chargebacks. Any chargeback fees, past due fees and
costs will be sent to collections. If our collection
efforts fail, unpaid debts WILL be reported to all
available credit reporting agencies and Host Abuse.
Email Policy:
@fzalHOST Inc. may not be the source, intermediary, or
destination address involved in the transmission of any
unsolicited email, email bombs, hate email, or any mass
email. Your email account may not be referenced as
originator, intermediary, or reply-to address of such
email. We consider mass email any email message sent to
more than 30 email addresses or more than 10 news
groups. Client is responsible for keeping email storage
on hosting account below 10 MB. This is normal for most
accounts since email is typically downloaded from the
server on a regular basis using an email client such as
Outlook, Outlook Express or Eudora.
Spam Policy:
@fzalHOST Inc. is committed to a zero-tolerance,
anti-Spamming policy. Under this policy, we prohibit
Spam, or any unsolicited commercial email, from being
sent either: Over the @fzalHOST Inc. network, by
customers or any other users of the @fzalHOST Inc.
network (including customers' customers); AND/OR over
ANY network— if the message sent advertises or mentions
a site hosted on the @fzalHOST Inc. server.
We react quickly and seriously to violations, and we
further reserve the right to terminate the services,
without prior notice, of any customer disregarding this
policy. Sending unsolicited commercial email (a.k.a.
"spam"), cross-posting messages to a large number of
usenet groups, posting obscene or threatening messages
while using or referring to an @fzalHOST Inc. email
address or web site URL is prohibited. The use of @fzalHOST
Inc. servers as a mail drop for responses to activities
described above is also prohibited. Accounts canceled
due to spam will be billed a "clean up" fee of $500.
Content and Use of Services:
@fzalHOST Inc.'s services may be used for lawful
purposes only. Transmission, distribution or storage of
any material in violation of any applicable laws or
regulations are prohibited. Linking to illegal material
is also prohibited.
Examples of illegality, unacceptable content, links and
behaviors include but are not limited to:
Pirated software, pirating (distributing copyrighted
material in violation of copyright law, specifically
MP3s, MPEG's, ROMs, and ROM emulators)
Hacker programs or archives
Warez sites
Pornography and sex-related merchandising; trafficking
in obscene material; sending a message or having content
that is obscene, lewd, lascivious, filthy, or indecent
with intent to annoy, abuse, threaten, or harass another
person
Schemes to defraud
Threatening bodily harm or damage to individuals or
groups
Violating U.S. export restrictions
Stalking
Spamming - (sending unsolicited advertising to those
with which the customer has no existing business
relationship, posting off-topic advertising in
newsgroups)
Spoofing (using a return email address which is not the
valid reply address of the sender or sending an email
message which does not contain enough information to
enable the recipient to identify the party who is really
sending the message
Trolling (posting controversial messages in newsgroups
to generate responses)
Mailbombing (inundating a user with email without any
serious intent to correspond)
Subscribing someone else to an electronic mailing list
without that person's permission
Distribution of mass emailing programs
Server broadcast messages or any message sent on an
intrusive basis to any directly or indirectly attached
network
Attempt to circumvent any user authentication or
security of host, network, or account
Accessing data not intended for user
Probing the security of any network
Promulgation of viruses
IRC bots such as eggdrop or BitchX
Or violating other state or federal laws, including the
Electronic Communications Privacy Act, the Computer
Fraud and Abuse Act, or the Economic Espionage Act.
@fzalHOST Inc. does not host sites of its competitors or
web pages promoting sites of its competitors. Any
violation of these policies may result in immediate
account termination or suspension without prior
notification and without any refunds. Any client who
violates our policies will be held responsible for any
and all damages to @fzalHOST Inc. and may be charged a
fee for any necessary repairs or clean ups.
@fzalHOST Inc. will be the sole arbiter as to what
constitutes a violation of this provision.
Traffic/Bandwidth/Data Transfer:
@fzalHOST Inc. allows for very generous traffic, and
most sites never exceed 4 G per month, unless they offer
shareware, sound, video, image and multimedia archives,
are mirror sites or any site whose primary purpose is
file distribution. @fzalHOST Inc. customers are
discouraged from storing any files that cause excessive
traffic on @fzalHOST Inc. servers. Please contact @fzalHOST
Inc. Technical Support team for more information. Again,
99% of the sites do not fall into this category and
never reach our traffic limits.
You will be charged for all transfer that you use beyond
our generous data transfer limits without prior
notification. You can monitor your transfer at anytime
in your Control Panel, and you can have us notify you
you when you are nearing your limit by going to Account
Management in your Control Panel and setting up
notification.
Backups:
Full backups are made
weekly, and backups of new/changed data made nightly. No
guarantees are made of any kind, either expressed or
implied, as to the integrity of these backups. Backups
are made for server restoration purposes only. It is the
clients' responsibility to maintain local copies of
their web content any information. The "Archive Manager"
is included in each hosting plan and client can use this
tool to back up their files. If loss of data occurs due
to an error of @fzalHOST Inc., we will attempt to
recover the date for no charge to the client. If data
loss occurs due to negligence of client in securing
their account or by an action of the client, @fzalHOST
Inc. will attempt to recover the data from the most
recent archive for a $50.00 fee.
If loss of data occurs due to an error of @fzalHOST
Inc., @fzalHOST Inc. will attempt to recover the data at
no charge to the client. If data loss occurs due to
negligence of client in securing their account or by an
action of the client.
Note: VPS are not backed up and are to be backed up by
the customer.
Account Ownership:
@fzalHOST Inc. is only responsible to the present owner
of the Web hosting space. We verify ownership by credit
card number, name, address, email address, username, &
password. If you give this information to any other
party or give access to your email address on your
account to another party, you risk having your Web site
and any other information on your account changed and/or
deleted. We are not responsible for any information on
your account should you reveal this information to
another party who causes damage to your account and/or
Web site.
If you are a Web designer and you are not the person
paying for the hosting account we advise you to receive
payment for your work before you publish it to our
servers. Once the Web site is published to our servers
the account owner has retained ownership of that
content.
Resellers:
Resellers and their
clients are bound by these same Policies, Guidelines and
Disclaimers. By reselling and purchasing @fzalHOST Inc.
services, you hereby agree that @fzalHOST Inc. shall not
be held liable for any promises or failure of same that
Reseller's extend to their clients, including but not
limited to, quality of service, financial obligations,
financial losses or any other claim NOT provided to
Reseller in writing by @fzalHOST Inc. It is the legal
duty and obligation of the Reseller to provide these
policies and guidelines to its client(s).
Your customers are given a limited amount of transfer
and if your customers are using up more transfer than
allocated or are taking up too much of the CPU usage
then we will need to pass some of the extra cost on to
you and you will need to pass it on to your customer.
You will need to put that in your terms and conditions
for the hosting.
If you abuse our services, we reserve the right to
cancel your account, which will also cancel your
customers accounts
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